Returns and Exchanges
RETURNS AND EXCHANGES
Pack all the items in the original packing. Items bought as sets must be returned in sets.
Fill in the return request form attached to the order.
Attach a copy of the sales receipt, specify the method of refund.
E-mail firstname.lastname@example.org to notify of the return request.
We will issue you a return authorization number and advise the address to return goods to.
After you have sent the parcel, please inform a team member of Gorilla Radio by sending a follow up email or calling the office.
ELIGIBILITY OF ITEMS FOR RETURN OR EXCHANGE
Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
EXCHANGING / RETURNING ITEMS WITH A FAULT
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.